All orders will be shipped with-in 5 to 10 business days upon receipt of order. Delays due to product availability will be communicated at the time of order. Orders will ship via US Postal Service Priority Mail, UPS, or Fed Ex. Normal delivery is 4 – 6 business days from date of shipping. Special shipping requests can be accommodated if mentioned at the time the order is placed. Shipping cost are calculated into the total sale based on the published rates.
If you are not totally satisfied with your purchase, please let us know at 414.840.1518. Any unopened and re-sellable packages may be returned within 30 days of receipt for a full refund less a 10% restocking fee and less shipping/handling. (Larger orders and custom orders may be subject to higher restocking fees.)
Should you encounter any product from American Skillet Company that fails to perform according to specifications, contact us immediately. If found to be defective in either material or workmanship, we will gladly credit your account or replace the product at no charge in compliance with the standard manufacturers warranty for the specific product. In order to better maintain our standard of quality, we reserve the right to inspect any defective product. We are committed to your satisfaction.